RectaTech Return Policy

Satisfaction Guaranteed If you're not happy with a purchase you make here, simply return it in its original condition within 14 days and we’ll give you a full refund, replacement, exchange, or in store credit. Please read below for conditions.

Recta Tech believes in a simple and fair return policy. 

Purchases can be returned for a full refund for the product, or for an exchange, provided that the product is not used or damaged. If you wish to make a return, please email us so we can issue you a RMA number.  If you have received a damaged product and the product has not been used, please get in contact with our customer service to arrange for replacement and send us a photo of the damage within 24 hours.  Used damaged products are not eligible for a refund, but are eligble for replacement or in store credit.

1. You must request a return number by e-mail before a product can be returned. Please ensure you include your full name and a description of the problem. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.

2. Returned items must be complete and in unused condition. When returning a product, you must write your returns number on the package.

3. We will not pay the return shipping costs for non-defective returns. It is the customer's responsibility to ensure that the returned goods are packed properly.

4.  Any items that have been damaged; we reserve the right to check the condition of the returned items before issuing refund.

5.  All products we sell come with our standard 6 month replacement warranty.